TRAVELLERS ASSURANCE PROGRAMME
SAIL SAFE programme
New Enhanced Health, Wellness and Safety Protocols
ADDITIONAL HEALTH EXAMS PRIOR TO embarkation
We have revised our Health and Safety protocols to make them simpler, easier and offer all travelers an open door to explore the world.
As a general rule, fully vaccinated travelers will no longer need to be tested for boarding and unvaccinated travelers will be able to board upon presentation of a negative antigen or PCR test no more than 72 hours old.
Travel is also made easier for guests of all ages, as children will also be welcome without restriction on age or vaccination status. Certain destinations have specific requirements that will vary from our basic protocols. Specific sailing and destination requirements will be communicated within 30 days prior to departure if they vary from our standard protocols.
SOCIALLY RESPONSIBLE CHECK In
- We have designed an improved, staggered boarding process and a new check-in system to streamline guest check-in by allowing electronic signature of documents.
- In addition, boarding terminals will be continuously sanitized and, where possible, fogged before and after each embarkation and disembarkation.
Face Mask Requirements and Onboard Health Monitoring
- All guests shall wash their hands frequently.
- Hand sanitizer will be placed in a visible and easily accessible location throughout the ship.
- Temperature checks and continuous symptom screening will be practiced throughout the cruise.
On board - more Disinfection measures, Updated Air Filtration Systems,
Improved Medical Facilities and Equipment
CONSTANT CLEANING AND DISINFECTION MEASURES THROUGHOUT THE SHIP
Comprehensive enhanced cleaning and sanitizing protocols have been implemented throughout the cruise experience.
Our 24/7 prevention schedule includes ongoing disinfection of public areas and high-traffic touchpoints with EPA-approved disinfectants.
Intensive non-toxic microbial disinfection will be performed daily in guest rooms.
UPDATED MEDICAL GRADE AIR FILTER SYSTEMS
To provide our guests with cleaner air, we are strategically installing medical-grade air filters with the highest filtration rating, MERV 13 or HEPA, depending on the type of HVAC system installed on board.
Enhanced HEPA H13 air filters remove 99.9% of airborne pathogens, including SARS-CoV-2 (coronavirus), the virus that causes COVID-19.
We have adopted a new air treatment technology, bipolar ionization, to constantly disinfect the air in occupied spaces.
BEST MEDICAL EQUIPMENT AND HEALTH SERVICES ON BOARD
We are enhancing our medical capacity on board with additional staff in relation to capacity and upgraded facilities. This includes increased ICU capacity, new and improved equipment, agreements with medical institutions on land, telemedicine capability, and additional robust consultation and treatment options.
These onboard medical centers are well stocked with frequently prescribed drugs, remedies and virus detection kits.
Complimentary consultations and treatments for respiratory illnesses are offered, as well as exclusive isolated accommodations should the need arise.
SPECIALIZED PUBLIC HEALTH REPRESENTATIVE
On board each ship, there will be a specialized Public Health Representative. This expert is responsible for overseeing all outbreak prevention initiatives. In addition, he will oversee the daily cleaning and sanitizing of all public and lodging areas.
On board each ship there will also be an Infectious Disease Prevention Officer
DESTINATIONS, ITINERARIES AND EXCURSIONS
We are constantly monitoring the global health environment and will amend or cancel itineraries to affected areas as necessary.
We partner with our tour operators and local destinations to extend our comprehensive health and safety protocols on land.
Complete and Effective Mobilization Plan
CONTACT TRACING
If a positive case of COVID-19 occurs, we have several contact tracing methodologies in place to identify and notify people who may have been exposed.
ISOLATION/QUARANTINE
If you test positive during the course of your trip and must remain in quarantine, we will do our best to accommodate you in your current room or suite. In some cases, local regulations may require us to accommodate you in exclusive secluded accommodations, which feature a private verandah. We'll also provide a full range of dining options for all meals, including breakfast, lunch and dinner options from the Grand Dining Room daily menu during established restaurant hours, as well as the 24-hour room service menu. Please note that quarantine protocols state that our crew cannot enter your room or suite and therefore all meals will be delivered to the door, but we may not provide in-room dining. Similarly, we may not provide room cleaning services during your isolation period, but the team will provide you with clean towels, linens, and other room supplies upon request.
LANDING SITUATIONS
We have developed a comprehensive mobilization and response plan focused on providing medical treatment, collaborating with local authorities, and coordinating the safe return of all guests and crew if necessary.
We have established agreements with medical institutions on the ground and improved our capacity for telemedicine consultations.